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100% Satisfaction Guaranteed Return Policy
100% Satisfaction Guaranteed Return Policy
Here at cureUV.com, we promise to try to bring you the best quality products in a timely and efficient manner. However, if for some reason you need to return your order, we will gladly issue you a refund, according to the following guidelines:
At cureUV.com our commitment is to offer you the highest quality products in the most efficient and timely manner. If there is ever a need to return your order, using the guidelines below, we will cheerfully refund your money,: If you are unsatisfied with the product: After you have purchased any product* from cureUV.com within 5 days of receipt and are unsatisfied for any reason, you can return the product to us and we will gladly refund to you 100% of its purchase price.** Please inspect the product within 5 days of receipt because after this time period, RMA's cannot be issued.
* Regrettably, we cannot issue refunds on shipping charges – Exception to this rule would be if the product has a manufacturer’s defect or we have made a mistake on the order. For orders shipped from our Satellite Warehouse (Drop-Ship orders) we may have to charge a restocking fee which is dependent on the condition of the product once received by cureUV.com. Contact us for any additional questions on this policy.
** The 100% money-back guarantee does exclude all UV Lamps and Reflectors as well as other products that are within OEM specifications and free of any workmanship defects. Also any products that have been tested upon receiving at our facility and proven to perform up to manufacturing standards, and/or are not in resellable condition. The reason for this is that we are not able to have the power over or make certain that the materials are being used properly. Fortunately cureUV.com does offer a 100% guarantee against manufacturer defect.
In the occurrence of a manufacturer’s defect, the solution will be restricted to a replacement or the purchase price of the product. The buyer will acknowledge waiving any claim against CureUV.com or its manufacturing partners regarding damages that are consequential to person or property, including compensation for loss of use, time, income and/or wages, profit or any other accompanying or resulting damages. In addition CureUV.com reserves the right to make changes in pricing and specification of products without previous notice or subsequent responsibility.
If your product is defective or we have sent you the wrong product: Please contact us for a Returned Merchandise Authorization (RMA) form and we will arrange for the incorrect/defective product to be returned and evaluated in order to process a refund to you. Keep in mind our 100% warranty against manufacturer’s defect, and be assured that thorough evaluation of the item will be conducted. The product must be accompanied by a copy of the RMA along with any warranty card issued in order to be fairly evaluated and/or refunded to you.
Please allocate approximately 5-7 business days for processing of your returned product once it has been received.
Did you order the incorrect part by mistake? If you need to exchange an incorrect part, please contact us for an RMA number. If you are in need of a replacement, we can send you the shipment after we have processed your returned product. If the replacement is of an urgent need, you may request a credit at the same time as you obtain your RMA number. You will then need to place a new order with us. It will be shipped as soon as available and a credit will be applied in approximately 7-10 days after CureUV.com has received the returned item(s) in the original form within the time frame of 90 days. Please insure all shipments back to us.
Important note: CureUV.com cannot guarantee any shipment sent without a tracking number, including shipments sent via US Postal Service to an overseas or International destination. We do strongly suggest UPS as your shipping method. They have a 24-48 hour insurance policy against lost or damaged packages and we can reassure either a refund or replacement.
Any and all returns require a Return Merchandise Authorization number (RMA) so please contact us prior to returning any product.
At cureUV.com our commitment is to offer you the highest quality products in the most efficient and timely manner. If there is ever a need to return your order, using the guidelines below, we will cheerfully refund your money,: If you are unsatisfied with the product: After you have purchased any product* from cureUV.com within 5 days of receipt and are unsatisfied for any reason, you can return the product to us and we will gladly refund to you 100% of its purchase price.** Please inspect the product within 5 days of receipt because after this time period, RMA's cannot be issued.
* Regrettably, we cannot issue refunds on shipping charges – Exception to this rule would be if the product has a manufacturer’s defect or we have made a mistake on the order. For orders shipped from our Satellite Warehouse (Drop-Ship orders) we may have to charge a restocking fee which is dependent on the condition of the product once received by cureUV.com. Contact us for any additional questions on this policy.
** The 100% money-back guarantee does exclude all UV Lamps and Reflectors as well as other products that are within OEM specifications and free of any workmanship defects. Also any products that have been tested upon receiving at our facility and proven to perform up to manufacturing standards, and/or are not in resellable condition. The reason for this is that we are not able to have the power over or make certain that the materials are being used properly. Fortunately cureUV.com does offer a 100% guarantee against manufacturer defect.
In the occurrence of a manufacturer’s defect, the solution will be restricted to a replacement or the purchase price of the product. The buyer will acknowledge waiving any claim against CureUV.com or its manufacturing partners regarding damages that are consequential to person or property, including compensation for loss of use, time, income and/or wages, profit or any other accompanying or resulting damages. In addition CureUV.com reserves the right to make changes in pricing and specification of products without previous notice or subsequent responsibility.
If your product is defective or we have sent you the wrong product: Please contact us for a Returned Merchandise Authorization (RMA) form and we will arrange for the incorrect/defective product to be returned and evaluated in order to process a refund to you. Keep in mind our 100% warranty against manufacturer’s defect, and be assured that thorough evaluation of the item will be conducted. The product must be accompanied by a copy of the RMA along with any warranty card issued in order to be fairly evaluated and/or refunded to you.
Please allocate approximately 5-7 business days for processing of your returned product once it has been received.
Did you order the incorrect part by mistake? If you need to exchange an incorrect part, please contact us for an RMA number. If you are in need of a replacement, we can send you the shipment after we have processed your returned product. If the replacement is of an urgent need, you may request a credit at the same time as you obtain your RMA number. You will then need to place a new order with us. It will be shipped as soon as available and a credit will be applied in approximately 7-10 days after CureUV.com has received the returned item(s) in the original form within the time frame of 90 days. Please insure all shipments back to us.
Important note: CureUV.com cannot guarantee any shipment sent without a tracking number, including shipments sent via US Postal Service to an overseas or International destination. We do strongly suggest UPS as your shipping method. They have a 24-48 hour insurance policy against lost or damaged packages and we can reassure either a refund or replacement.
Any and all returns require a Return Merchandise Authorization number (RMA) so please contact us prior to returning any product.
