Bulb Broken?
Please keep the bulb, box, and all packing materials
Do not discard anything until CureUV confirms that the shipping-damage review is complete. Do not connect or attempt to operate a damaged bulb.
Take These Three Photos
Clear, well-lit photos help us process your request quickly.
The Box as Delivered
Photograph the entire shipping box exactly as it arrived. Make sure any dents, crushed areas, tears, punctures, or other visible damage can be seen.
The Shipping Label
Take a close, clear photo of the label on the box. The tracking number, recipient information, and barcode should be readable.
The Broken Item
Photograph the damaged bulb or item clearly, including the broken area and the surrounding internal packaging. Do not handle broken glass with bare hands.
Email the Three Photos to CureUV
Attach all three photos to one email. Include your name and order number, if available, so we can locate the purchase faster.
Email sales@cureuv.comThe button opens a pre-addressed email. Remember to attach the photos before sending.
Include in Your Email
- Photo of the box as delivered
- Clear photo of the shipping label
- Clear photo of the broken item(s)
- Your full name
- Your order number, if available
Handle Damaged Bulbs Carefully
Keep people and pets away from broken glass. Avoid direct contact with fragments, ventilate the area when appropriate, and follow applicable local cleanup and disposal requirements. Keep the damaged item and packaging in a secure location until CureUV provides further instructions.
What Happens Next?
Our team will review the photos, document the shipping damage, and contact you regarding the free replacement. Please keep the original item and packaging until the review is complete.