Bulb Broken?
Please keep the bulb, box, and all packing materials
Do not discard anything until CureUV confirms that the shipping-damage review is complete. Do not connect or attempt to operate a damaged bulb.
Take Clear Pictures Of:
Three images are required to document the shipping damage.
The Box as Received
Show the entire package as it arrived, including any dents, crushed areas, tears, punctures, or other visible damage.
The Shipping Label on the Box
Make sure the tracking number, recipient information, and barcode are readable.
The Broken or Damaged Bulb
Show the damaged area and the surrounding internal packaging. Do not handle broken glass with bare hands.
Email the Three Photos to CureUV
Attach all three photos to one email. Include your name and order number, if available, so we can locate the purchase faster.
Email sales@cureuv.comThe button opens a pre-addressed email. Remember to attach the photos before sending.
Before You Send
- Attach all three required images
- Include your full name
- Include your order number, if available
- Keep the bulb, box, and packing materials
Handle Damaged Bulbs Carefully
Keep people and pets away from broken glass. Avoid direct contact with fragments, ventilate the area when appropriate, and follow applicable local cleanup and disposal requirements. Keep the damaged item and packaging in a secure location until CureUV provides further instructions.
What Happens Next?
Our team will review the photos, document the shipping damage, and contact you regarding the free replacement. Please keep the original item and packaging until the review is complete.