I admit that I am new to the whole concept of blogging but not a newbie when it comes to finding the humor in just about anything. I don’t laugh AT people, but rest assured I am the first one to laugh at myself when something funny happens during a conversation that ultimately results in the need for one of our UV products. One of my first sales of UV lamps came from a Customer who told me that he was in desperate need of a couple of lamps and that he was “down”. Immediately I responded with some sympathetic response like “Oh, I’m sorry, what’s wrong?” The laughter on the other side of the phone lasted long enough for me to realize that he was referring to the printer being broken or “down” not him. To this day I get a silent chuckle when someone groans about downtime, because in my mind, that means vacation.